Your health records

You have the right to ask and be given a copy of your personal health information. Please fill in the form below and supply the required documentation to request your health information.

We can refuse your request, but only for very limited reasons which we would explain at the time.

Download a Request for Health Information form 

In most cases, we cannot give any information about you to anyone without your permission. This includes your partner, whānau, or friends.

We will only share your information if you have given us permission to do so using the Request for Health Information form.

There are special times when health information may be given to other people. These include:

• If we get written instructions as part of a legal inquiry
• If you develop cervical cancer, we are required to tell the Government agency which keeps track of cancer numbers
• For us to check the quality of our services to make sure our clients have had the best possible care
• When the Ministry of Health monitors the use of publicly-funded services and medications
• Research that could help many other people.

We collect information from you to make sure you are treated correctly and safely. We also collect information for statistics, monitoring and research. 

This helps the community to plan and deliver health care. 

We will always: 

1. Keep your information private
2. Tell you why the information is necessary
3. Tell you who else will have access to your information

The Health Information Privacy Code 2020 rules how we collect, use and store your information and who is able to see it. This code protects you and the confidentiality of your health records. 

The security of your health record is very important to us.

We hold all health records for 15 years. This means that if it’s been 15 years since you last visited one of our clinics your record will be destroyed by a confidential document destruction service.

You can help us with this process too – if you know of someone who was once a client at any of our clinics let them know so they can come and talk with us about their records.

To find out more and to submit requests for information: 

Post

Quality and Compliance Advisor
Sexual Wellbeing Aotearoa National Office
Level 2, 205 Victoria Street, Wellington 6011
P O Box 11 515, Wellington 6142

Email

quality@sexualwellbeing.org.nz 

We must follow the rules set out in the Privacy Act 2020 and the Health Information Privacy Code 2020.

The Privacy Act 2020 provides the general framework for how 'agencies' collect, use, disclose, store and give access to personal information. The Health Information Privacy Code is a Code of Practice under the Privacy Act 2020, which covers how health information is collected, used, held and disclosed by health agencies.

Read our Privacy Statement