Your rights
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Your rights are important – we are committed to ensuring your rights are considered when you use our services.
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Code of Health and Disability Consumers’ Rights
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Everyone using our service has the protection of the Code of Health and Disability Services Consumers' Rights. The Code is displayed throughout our premises and you can take a copy away with you.
Read the Code in full on the Health & Disability Commissioner website
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Your privacy and health information rights
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We must follow the rules set out in the Privacy Act 2020 and the Health Information Privacy Code 2020.
The Privacy Act 2020 provides the general framework for how 'agencies' collect, use, disclose, store and give access to personal information. The Health Information Privacy Code is a Code of Practice under the Privacy Act 2020, which covers how health information is collected, used, held and disclosed by health agencies.
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Access your health information
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We collect and hold information about all of our clients so we can provide the right care and treatment. Your information is confidential and the only staff who are allowed to see your records are those who are involved in your care.
If you are or have been a client of Sexual Wellbeing Aotearoa (formerly Family Planning), you have a right to ask and be given access to your health information.
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Health and disability advocacy
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The Nationwide Health and Disability Advocacy Service provides a free, independent advocacy service to help people ensure their rights are respected. Contact them on 0800 555 050 or email advocacy@hdc.org.nz.
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Provide feedback
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If you have a question about your rights, or feel we are not meeting your rights, let us know.
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